Blog

Coronavirus / COVID-19 and Veterinary Services

Doctor Dog

The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority and we will continue to operate our veterinary practice having regard to balancing the interests of care of animals, delivery of services,
while safeguarding the health of our staff, all in the context of the public health guidelines at play. Our practice remains open, and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and well being of our patients, staff and the wider community is paramount.

We can offer a phone and video consultation service for clients who are unable to travel to our practice and for any medical case where this type of consultation is appropriate. For example many follow-up examinations, including examinations for repeat prescriptions, may be conducted via phone or video consultation. Please phone the reception team to discuss our easy to use telemedicine platform (https://doxy.me/anicare), appointment slots and payment options. Telephone or video consultations will be charged at €30, if the patient is required to be seen in the clinic for the same issue then that €30 will be discounted from the subsequent visit fee. After a phone or video consult the vet may choose to dispense medication which can then be collected at the practice. We are happy to deliver these out to your car if you call when you arrive at the practice. A delivery service may also be available if necessary.

If you are experiencing any symptoms of COVID-19 (especially a cough or fever) or are in self-quarantine as a precaution but your pet needs treatment, please contact the practice by phone. People in this category should initially try to organise a telephone or video consultation with one of our vets, or if the patient must visit the practice organise to have someone else transport it to us. In the event that none of these options are possible please contact the practice in advance to discuss the appropriate approach. We will take every precaution we can to reduce the risk of our staff being exposed to the coronavirus at work, both for the safety of our staff and to preserve our ability to offer uninterrupted service to our clients, and we ask clients to please co-operate fully with our efforts and the instructions of our staff.

Non-urgent appointments and routine preventative health care appointments may be adjusted by clinic teams to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time.

We assure you that the care of your pets continues to be our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice.

We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice.

Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.

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